In today’s
highly competitive environment for professional services, successful
firms have recognized that the results from taking a more dynamic
and disciplined approach to their marketing functions are proven
to justify the corresponding investment in time and resources.
The smart
professional firm moves forward by understanding the needs and
strategies of its clients, taking a balanced, knowledge-based
approach to planning, and integrating traditional accounting
business-development techniques with an appropriately conceived
marketing program.
But to
attorneys, accountants and other professionals, the idea of
“marketing” historically has been and still is an
anathema, a pursuit best left to “ambulance chasers.”
In today’s
competitive environment, however, a professional firm’s
business development program cannot just consist of word-of-mouth
referrals, the giving the odd seminar and reacting to incoming
RFPs.
Professional
firms are now finding that to successfully compete in the current
marketplace they must integrate traditional business development
techniques with a set of marketing systems that include strategies
for brand/image development, niche segmentation, pro-active
client relationship management, PR, advertising and a strong
on-line presence.